Running a repair business demands you use the best strategies and put in efforts. If you really want to succeed in this industry, you cannot rely on manual methods. Why? there are high chances of errors, and it is time taking as well.
So, for better efficiency, you need to use point of sale software. It will help you streamline all the ongoing processes. Below, we will let you know some benefits of using such a system and how it can help you grow. Stay with us.
Repair Ticket Management
At a repair shop, one needs to manage repair jobs, while dealing with the customers. Most visitors at your store keep asking for the status of device repair. For example, you get a call from them and they say something like “is my gadget ready?” “When can I revisit your shop and pick up my device?” We know that it’s really frustrating but you have to keep your calm, and get back to them on time.
Therefore, you need to use point of sale software. Whenever a customer visits your shop, you can create a repair ticket against the job. The ticket includes all the information of the customers. For instance, it will have the customer’s phone number, their email, and the IMEI number of the gadget.
Then, you can assign the job to any of your repair technicians. This way, whenever the job is completed, the software will send a notification to the customer. Thus, they will get to know when they can revisit your shop and collect their items. Also pay attention to picking the right POS system for your repair shop, so you can make an informed decision.
Customer Relationship Management
For a business like yours, customers are everything. They are the ones who help you generate profitability. And if you don’t serve them right, they are not coming back to your repair shop.
As we have discussed earlier, your customers want a quick response from your side. But, you can only deal with one customer at a time. Similarly, hundreds of customers visit your shop every day. You cannot not down everyone’s names, information about their devices, delivery date, etc.
To solve this issue, and streamline the process, you now have a POS software. Its CRM feature helps you collect customer emails and phone numbers with just a click of a button. Also, it will save all the information so if you want to connect with them, you will have their details. This will help you save time, and there will be lesser errors too.
Warranty Claims and Refunds
Being a repair shop owner, it will be really helpful if you offer warranties on repair services and accessories. But, one of the issues for business owners is to keep track of the devices that come in for repair. You cannot really tell if you have fixed a specific device even if someone shows you the bill.
Therefore, you need to automate this entire process. Using warranty management can help you maximize customer retention. Therefore, if you are not offering warranties, do that.
In addition, you need to track warranties and refunds as well. For instance, it comes with a built-in warranty claims tracking. This way, you will get to know when a customer can claim a warranty. Or, how many days are remaining till the warranty expires.
In addition, you can process refunds with or without restocking fees. So, if customers are not happy with the repair job, you can refund their amount without arguing with them.
Loyalty Programs and Gift Cards
Keeping your customers happy and loyal is one of the best business tactics. If you are doing it, you are lacking behind. Thus, if you want them to keep visiting your shop, you must offer them choices, and offers. This will help you attract them and get their attention.
For that, you can offer loyalty programs and gift cards. For instance, whenever they purchase an accessory or product from your store, they get some points. Then, when they reach certain points (let’s say 100), they can redeem those points and buy any accessories of their choice.
Moreover, they must be able to give those cards to their loved ones, such as family members. And to manage that, you can get help from a POS software.
Final Words
Growing in a repair industry demands you to put in efforts and follow the best practices. From managing customers, and repair jobs, you cannot rely on manual methods. Instead, now the time has come to shift your business to automation. This way, you don’t have to worry about managing or organizing the processes, and focus more on growing your business.
Hopefully, you enjoyed reading this post. You can add your suggestions and comments down below, to let us know what you think.
